Last updated: August 21, 2025
We design; Gelato prints and ships your order on demand from a facility close to you for faster delivery and lower CO₂. Every item is made just for you.
If there’s a print error, defect, or damage in transit, contact us within 30 days of delivery:
After review, we’ll arrange a reprint or refund of the affected item(s). Most cases are resolved using photos—no return required.
If tracking stalls or shows no delivery several business days past the estimated date, please reach out within 30 days. We’ll investigate with the carrier and arrange a replacement or refund when appropriate.
Orders returned due to an incorrect or incomplete address, or refused by the recipient, aren’t eligible for refund. We can reship after you confirm the correct address; new shipping charges will apply.
Production starts quickly. We’ll try to help, but changes/cancellations may not be possible once an item is In Production. Contact us immediately with your order number.
If there’s a quality or shipping problem, see Quality Guarantee above.
Approved refunds are issued to the original payment method for the affected item(s). Your bank/payment provider may take 5–10 business days to post the credit.
Email: [email protected]
Order portal: https://nationole.com/my-account/
Nothing here limits rights you may have under consumer laws in your region. Custom, made-to-order goods may be exempt from cooling-off returns under local law.
Usually no—photos are enough. If a physical return is needed, we’ll send instructions. Unapproved returns may be refused and are not refundable.
By default, size exchanges aren’t offered for made-to-order items. If you want to enable a one-time size swap, contact us and we’ll outline options (you’d cover return/reship shipping).
Send photos of the item, damaged area, and the packaging + label within 30 days—we’ll reprint or refund.
Measurements are garment dimensions. For best results, compare to a favorite shirt laid flat. If between sizes, consider sizing up.
| Size | Chest (in) | Length (in) |
|---|---|---|
| XS | 16.5–17.5 | 27 |
| S | 18–19 | 28 |
| M | 20–21 | 29 |
| L | 22–23 | 30 |
| XL | 24–25 | 31 |
| 2XL | 26–27 | 32 |
| 3XL | 28–29 | 33 |
| Size | Chest (in) | Length (in) |
|---|---|---|
| XS | 18–19 | 26 |
| S | 19.5–20.5 | 27 |
| M | 21–22 | 28 |
| L | 23–24 | 29 |
| XL | 25–26 | 30 |
| 2XL | 27–28 | 31 |
| 3XL | 29–30 | 32 |
Note: Actual products may vary slightly by brand/model. If you offer multiple garment types, duplicate this block per product and adjust the numbers from the supplier spec.
